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What Is a VoIP Phone System?

VoIP stands for Voice over Internet Protocol, It allows you to make calls using an Internet connection instead of a traditional phone line.

How it differs from traditional phone systems is that with VoIP technology, your calls travel as data packets rather than analog electrical signals. This means that VoIP phone systems can be used on any device such as a mobile phone, laptop, PC, or tablet.

A VoIP phone system has many benefits, including cost savings and offering more flexibility in how and where you use your phone system.

What Is CRM Software?

Customer Relationship Management (CRM) software is used to help companies manage their relationships with customers. Basically, CRM platforms help you organize and plan all your customer-related activities.

There are a lot of benefits that come along with using CRM software, and some of them include: keeping track of clients and their needs, staying organized, and managing your sales and marketing process.

CRM is an integral part of any business because it allows you to better understand your customers and what they want so you can provide them with the best possible experience every time they interact with your company.

What Is VoIP CRM Integration?

VoIP CRM integration combines the power of VoIP with CRM software. It provides better communication and information flow between your company and customers, which will result in increased sales, improved customer retention rates, and a more favorable impression of your business.

When you integrate your VoIP business phone system with a CRM account, you can access information about each client in both places. For example, when a new customer contacts your business through a phone call, the details can be automatically added as a new contact in your CRM database without requiring manual input from an administrator. This saves time and makes it easier to organize information about each client so that it’s always readily available wherever you need it

CLINE Business VoIP & CRM Features

Address Book

An address bookstore all your contacts. From here you can manage your contacts, create speed dial options, put together a group.

Bring Your Own Device (BYOD)

This feature allows you to keep your old device when moving to a new service or provider. It’s a great way to save more money when switching to VoIP.

Call Blocking

Block individual numbers or create a list of callers to be blocked.

Call Forwarding

Manually forward a call to a different number.

Call Hold

Put a caller on hold without dropping the call. This leaves the call ready to be picked up again when you have the time.

Caller ID

Displays the name and number of the person calling you and makes your information available when making an outbound call.

Speed Dialling

Arrange a 2-digit code that can be used to call a specific contact.

Voicemail

VoIP services usually feature a free voicemail service.

Call Logs

Call logs keep a record of all inbound and outbound calls that you can easily check.

Call Recording

Records call and arrange them by department or extension for easier playback and review.

Call Queues

Put calls in a queue ready to be answered when an employee becomes available.

Extensions

Extensions allow you to give each user a phone for inbound and outbound calls. Each extension has the same set of VoIP functions.

Remote Office

Have access to calls and voicemails when not in the office.

Call Notify

Be prompt to act on important calls. This feature sends an email notification to designated employees as soon as a specific call gets in. Define a set of call criteria to optimize the call-notify feature. For example, use it to alert the relevant account manager for a high-value customer.

External Call

You can connect your VoIP system with the GSM gateway to make and receives national and international calls.

Mobile App

VoIP has the advantage of being more driven by software than hardware. This means you can run a virtual office on your smartphone by installing a VoIP app. You can have conversations with teams, partners, and customers anywhere you go.

SIP Trunk

SIP is the acronym for Session Initiation Protocol. SIP trunk provisions voice-over IP connectivity between an on-premises phone system and the public switched telephone network, also known as PSTN.

Softphone

It’s great to have traditional telephones on your office desks. But it’s even better if you can make and receive calls on any device. VoIP softphones make this all possible.

Call Waiting (With Caller ID)

Call waiting for lets you know if someone is calling you while you’re already on a call. With caller ID you also see information about who is calling you.

Call Center

In call centers, reports are typically used to measure performance and efficiency, and productivity. In its simplest, call reports to provide a slew of data and statistics to help you keep track of the operation of your call center, understand and evaluate your customers and agents, and easily spot issues and opportunities.

Unlimited Voice Calls

Most phone plans that have per-minute charges and call limits aren’t good for business. They erode your operational efficiency, customer relationships, and revenue potential.

Firewall

Protect your system from any internet attack. You can add firewall rules and customize the details (action, protocol, mac address, port, etc.) on the control panel.

Call Detail Record (CDR)

Simply put, a call detail record is a record of a phone call or text message. There is a way to log calls – via VoIP (voice over internet protocol) system. as for what kind of information call detail records provide, we can typically include: • Date and time of a telephone call • Call duration (in minutes) • Information on the source and destination telephone numbers • Type of a phone call – toll-free, inbound, outbound

Integrations

VoIP is far from being only about online phone service. Some VoIP integrations help businesses make vital use of sales data, collaborate across departments, and better serve their customers. Many VoIP service providers also provide CRM (customer relationship management) integrations that let you analyze customer interactions and feedback to increase revenue and improve customer satisfaction. By providing these sorts of integrations, VoIP services allow companies, including smaller organizations, to enjoy more centralized business operations. This is true even if the brand is not operating from a single physical location.

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Address Book

An address bookstore all your contacts. From here you can manage your contacts, create speed dial options, put together a group.

Bring Your Own Device (BYOD)

This feature allows you to keep your old device when moving to a new service or provider. It’s a great way to save more money when switching to VoIP.

Call Forwarding

Manually forward a call to a different number.

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